Our Policies

Exchange, Refund, Return

• RETURNS AND REFUNDS

ALL ORDERS ARE FINAL SALE/LIMITED ITEMS

This indicates that all sales are final and items available are limited in quantity. It may imply that there are no refunds or exchanges once the purchase is made.


THERE ARE NO RETURNS, EXCHANGES OR SIZE ADJUSTMENTS ON ANY ORDER PLACED

This policy reinforces the idea that transactions are final and that the company does not accept returns or exchanges of products. It also means that no adjustments will be made to the size of the items once the purchase is made.


PLEASE NOTIFY MINDSETCLUW WITHIN 5 DAYS OF ANY PROBLEMS WITH THE PRODUCTS RECEIVED.

Here a period of 5 days is specified to inform the company of any problem related to the products received. This suggests that after that period, the company may not be held responsible for unreported problems.


IF IT IS FOUND DAMAGED UPON RECEIPT, YOU MUST PROVIDE AND INCLUDE DETAILED PHOTOGRAPHS OF THE DAMAGED ITEMS.

This part establishes a specific procedure in case of receiving damaged products. The customer is required to provide detailed photographs of the affected items in order to address the issue.

 

 

• ORDER CHANGES AND ADDRESS DISCLAIMER

WE CANNOT MAKE ANY CHANGES TO YOUR ORDER ONCE PLACED

This indicates that once the transaction has been completed and the order has been confirmed, the company does not allow changes to the order. It is crucial that customers carefully review their details and selections before finalizing the purchase.


MINDSETCLUW IS NOT RESPONSIBLE FOR ANY ERRORS IN THE ADDRESSES ENTERED BY YOU ( the customer )

This policy exempts the company from liability in case of errors in the addresses provided by the client. If the customer enters an incorrect address and the order is shipped to the incorrect location, the company assumes no responsibility for that error.

 

Privacy policies

Privacy and security are our main values ​​at MINDSETCLUW, consequently we assume the commitment to guarantee the User's privacy at all times and not collect unnecessary information. Below we will provide you with all the necessary information about our privacy policies.

 

Responsible:

MINDSETCLUW EIRL
Capitanía 80, of 108, Las Condes, Chile

 

Contact Form

Purpose

Our contact form provides the user with a means to contact us and request information. In addition, it allows us to send communications about our products, services and activities, including electronic means, if the user gives their consent by checking the corresponding box.

Legitimation

The user's consent when requesting information from us through our contact forms and by checking the box accepting the sending of information.

Conservation

Until your request is processed through our form or answered by email, if it has not generated a new treatment. If you have agreed to receive commercial shipments, until you request their cancellation.


Purchase form

Purpose

The purpose of the purchase form is to manage the orders placed and keep you informed about our products and services, including through electronic means.

Legitimation

We use the information provided in the form as part of the execution of the sales contract and for our legitimate interest in informing our customers about our products and services.

Conservation

We maintain the information as long as there is a current contractual relationship . Once this relationship ends, we retain the data for the legally required periods to comply with possible responsibilities. Regarding commercial shipments , we keep the data until the user requests its deletion.


Email sending

Purpose

Respond to your requests for information, respond to your requests and resolve your queries or doubts.

Legitimation

The user's consent when requesting information from us through the email address.

Conservation

We keep the information until your request has been answered by email, as long as it is not processed again.


Subscription to our newsletter

Purpose

Sending our commercial newsletter, as well as informative and advertising communications about products or services of interest, even by electronic means.

Legitimation

The user's consent when subscribing to our commercial shipments and newsletters.

Conservation

We maintain the information until the interested party revokes consent and requests to cancel the service.

Obligation to provide personal data and consequences

The provision of personal data requires a minimum age of 14 years or having sufficient legal capacity to contract. These data are necessary to manage requests or provide contracted services. If they are not provided, we will not be able to respond correctly or offer the requested service.


Recipients of your data

We do not sell your information to anyone nor will we in the future. We also require partners and other third parties to follow rules about how they can and cannot use and disclose the information we provide.


Collaboration with Meta

At Mindsetcluw, we work closely with Meta to refine our services and improve the experience on our website.
This collaboration involves exchanging data in a secure and confidential manner, always with the aim of offering you a quality service, in addition to using it as a means to know your tastes and to be able to personalize and adapt the experience as much as possible to your needs.

Your trust is our priority, that is why we leave you here all the information you need about the uses of Meta, so that you can feel completely calm through our website:

https://www.facebook.com/privacy/policy?section


Rights in relation to your personal data

Any person can withdraw their consent at any time, when it has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or the relationships generated previously.
Likewise, you can exercise the following rights:

  • Request access to your personal data or its rectification when it is inaccurate.
  • Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the limitation of your treatment in certain circumstances.
  • Request opposition to the processing of your data for reasons related to your particular situation.
  • Request data portability in the cases provided for in the regulations.
  • Other rights recognized in the applicable regulations.
Where and how to request your Rights: By writing to the person responsible at their postal or electronic address (indicated in section A), indicating the reference “Personal Data”, specifying the right that you want to exercise and with respect to which personal data.
In case of disagreement with the company regarding the processing of your data, you can file a complaint with the Data Protection Authority.


Security of your personal data

In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided from alteration, loss, and unauthorized processing or access.


Updating your data

Maintaining the veracity of personal data

It is essential to keep your personal data up to date. If there is any modification to them, we ask you to inform us about it. Otherwise, we cannot guarantee their veracity.

Third parties and external links

We are not responsible for the privacy policy in relation to personal data that you may provide to third parties through the links available on our website.

Modifications to the Privacy Policy

This Privacy Policy may be modified to adapt to changes on our website, as well as legislative or jurisprudential modifications on personal data. For this reason, it is recommended that you read it every time you provide your data through this website.

Guarantee

MINDSETCLUW PRODUCT WARRANTIES

Mindsetcluw strives to offer the highest quality products and we want to ensure that your shopping experience is satisfactory. Below, we detail our guarantee policy:
1. Products in Poor Condition:
MINDSETCLUW is committed to ensuring that all products shipped are in optimal condition. Should you receive any items in poor condition, MINDSETCLUW will immediately address the situation.

    2. Return Policy:
    MINDSETCLUW EIRL 's return policy is designed to protect consumer rights. In the case of products in poor condition.

      3. Refunds:
      MINDSETCLUW does not accept refunds unless the order is in poor condition, in accordance with the terms specified in its returns policy. Customers are encouraged to carefully review such policy to understand the procedures and requirements applicable herein.

        4. Problem Notification:
        For any issues related to the quality of the products received, MINDSETCLUW requests customers to notify its Customer Service Department within 10 days of receipt. Providing details and, if necessary, detailed photographs will facilitate prompt resolution.

          5. Exceptions:
          MINDSETCLUW recognizes that each situation is unique. If customers have special circumstances that they feel should be evaluated, they are encouraged to contact the MINDSETCLUW customer support team. They will be happy to analyze cases individually.

            We appreciate your trust in MINDSETCLUW EIRL . This entity is dedicated to providing exceptional products and quality services, and will work diligently to resolve any issues that may arise during your purchasing experience.

            We appreciate your trust in MINDSETCLUW EIRL. This entity is dedicated to providing exceptional products and quality services, and will work diligently to resolve any issues that may arise during your purchasing experience.

            Pending Charges

            IF YOU HAVE NOT RECEIVED AN EMAIL CONFIRMATION WITH AN ORDER NUMBER, THERE IS NO ACTIVE CHARGE ( MINDSETCLUW EIRL HAS NOT RECEIVED ANY MONEY )

            If you have not received a confirmation email that includes an order number, this indicates that no active charges have been made to your account. In other words, the company " MINDSETCLUW " has not received any payment.


            IF YOU ATTEMPT MULTIPLE CHARGES, YOU WILL HAVE "PENDING CHARGES" THROUGH YOUR BANK. THIS IS HOLD BY YOUR BANK TO ENSURE YOU HAVE ADEQUATE FUNDS FOR YOUR ORDER. UNLESS YOU HAVE AN ORDER NUMBER/EMAIL CONFIRMATION, THERE IS NO ACTIVE ORDER:

            In the case of attempts to make multiple charges, you may notice "PENDING CHARGES" in your bank account. These pending charges are held by your bank to ensure there are sufficient funds for your order. It is important to note that unless you have an order number or email confirmation, there is no active order in progress.

            Notification of Problems, Claims and Questions

            At MINDSETCLUW EIRL , we value your experience and are here to assist you with any questions, complaints or problems related to our products or services. We strive to provide exceptional customer service, and your satisfaction is our priority.

            To contact us:

            • Email:

            Email our customer support team at support@mindsetcluw.com . We will respond to your message in the shortest possible time.

            • Contact Form on the Website:

            Please use our contact form on the website ( https://mindsetcluw.com/pages/contact ) to send us your questions or comments. Be sure to provide the information necessary for an accurate answer.

            • Phone:

            If you prefer direct assistance by message, you can contact this number by WhatsApp  indicating your problem, complaints or query, during our customer service hours. We are here to help you.

            • Social networks:

            Follow us on social media and send us a direct message. We are active on these platforms and will respond to your queries as soon as possible.

            • Customer service schedule:

            We have availability from Monday to Saturday from 09:00 AM to 08:00 PM. Chile time zone.

            We are closed on Sunday.

            • For technical problems with the page:

            If you experience technical problems when browsing our website, please inform our technical team at support@mindsetcluw.com . Please attach screenshots and describe the problem in detail for a quick solution.

            • Feedback and Comments:

            We appreciate your opinion. If you have feedback about your experience with MINDSETCLUW , please feel free to share it with us. Your feedback helps us to continually improve.

            We are committed to providing you with the best service possible.

              Sincerely, MINDSETCLUW EIRL Customer Service Team

              Shipping Policies

              Shipping Methods: At Mindsetcluw , we are proud to offer a reliable and efficient shipping service. For our international shipping options, we have the collaboration of DHL, while for national shipments, we trust Blue Express, thus ensuring optimal quality in our deliveries.


              Processing Time:

              National: We consider Chile to be our country of origin, so when we mention "National", we are referring specifically to Chile.
              If your order is placed within Chile, it will be processed and shipped within a maximum period of 2 business days.


               International: Processing and shipping your package to international destinations, such as Argentina, Colombia, Ecuador, Mexico and Spain, may take up to 5 business days.
              You will receive a notification email with tracking when it ships.

              • We do not make changes to the address once the order has been shipped, unless permitted by the shipping courier service. In this case, DHL will be responsible for contacting the recipient, managing the change of address and charging a commission for this service.
              • An email with a tracking number will be sent when the order has been delivered to the Courier.
              • If you do not receive the email, your order is still in process.
              • Packages returned for insufficient addresses will be refunded less shipping cost.

              Shipment Tracking:

              You will receive a confirmation email with tracking number provided by DHL or Blue Express allowing you to track your shipment.


              Shipping Costs:

              They will be calculated during payment, varying depending on option and location. We provide transparent cost information.


              International Shipping/Customs, Duties and Taxes:

              For international shipping, rates may apply based on local regulations. It is the recipient's responsibility to review customs policies before ordering.

              The recipient specified in the delivery address may be subject to such import taxes, duties and customs fees, which are collected once the shipment reaches the recipient's country.

              Additional charges for customs clearance must be borne by the recipient specified in the delivery address.

              Once your order is in process, DHL will prepay any applicable duties and taxes on your behalf. DHL will then contact you directly and provide you with a link that will direct you to make the payment previously advanced by DHL on your behalf. Please note that DHL will not deliver your order until this payment is made.
               
              Mindsetcluw has no control over these charges and cannot predict what they may be.
              In the event that DHL cannot ship the purchase made by the customer to the corresponding country, or if at the time of delivering the order to the courier service it is rejected, the corresponding amount will be refunded to the customer.

              If you reject the package and do not pay tax, Mindsetcluw will not refund your order. By checking the box at checkout, you agree to pay tariffs for your items in your potential country.

              Some countries may require payment of additional cash on delivery (COD) fees. These fees are paid to the local operator and are not collected by Mindsetcluw.

              Customs authorities require the indicated value of your order directly on your package. Customs has the right to release or deny the release of packages or delay delivery.


              Events Outside Our Control:

              We are not responsible once your order has been delivered to the Courier ( DHL ).

              To ensure that DHL courier can deliver your goods in the shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes due on the goods.
              DHL only releases the goods to you until full refund of duties and taxes paid on your behalf.

              DHL has the ability to carry out the following actions on behalf of the consumer, sender or recipient to guarantee the provision of its services:
              1) Complete any necessary documentation, adjust product or service codes and make advance payment of customs duties or other regulatory charges required by applicable legislation

              2) Serve as a customs agent for export control and customs clearance

              3) Redirect the shipment to the recipient's customs broker or to another address, as requested by any person DHL reasonably believes is authorized to do so. The consumer, shipper or recipient must provide DHL with any additional authorization required by law to release the shipment.

              Any claim must be submitted in writing to DHL within thirty (30) days of the date DHL accepted the shipment. Failure to do so will exempt DHL from all liability. Claims are limited to one per shipment and its resolution will be final and conclusive for any loss or damage related to such shipment.

              Any errors or problems that have to do with the tracking of your order are the responsibility of the Courier with which you chose to place your order (DHL). The problems with tracking are caused by errors in the Courier's own logistics, so we have no option of action regarding these problems.

              DHL assumes no liability for loss or damage resulting from circumstances beyond its control. These circumstances may include, but are not limited to: electrical or magnetic damage to electronic or photographic images, data or recordings, or deletion of such items; defects or characteristics inherent to the nature of the shipment, even if known to DHL; actions or omissions of persons not employed or contracted by DHL, such as shippers, consignees, third parties, customs or other government representatives, as well as computer attacks, including cyber attacks; and "Force Majeure" events, such as earthquakes, robberies, hurricanes, storms, floods, fog, wars, plane crashes, riots, embargoes, epidemics, pandemics, civil unrest or industrial action.
              If there are errors in your order, you must contact DHL directly, in which case we can guide you through the process.

              Reservations or Pre-purchases:

              Product reservations may take 1 more business week than what is already established in our normal order processing business days.


              At Mindsetcluw , we aim to provide an exceptional shipping experience. For questions or assistance, Visit

              cookies

              What are cookies?

              Cookies are small data files that are received on the terminal from the website visited and are used to record certain browsing interactions on a website, storing data that can be updated and recovered. These files are stored on the user's computer and contain anonymous data that is not harmful to their computer. They are used to remember the user's preferences, such as the selected language, access data or page personalization.

              Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which Web page you have accessed, or if you have used an advertising "banner" to arrive.

              What use do we give to the different types of cookies?

              Technical cookies Technical cookies play a fundamental role in simplifying the user's browsing experience and improving the use of various options and services provided by the website. These cookies include functions such as; identifying the session, enabling access to specific areas, facilitating processes such as orders, purchases, filling out forms and registrations, as well as guaranteeing user security. In addition, they contribute to improving the functionality of the site by allowing video playback and interaction with social media platforms.
              Personalization cookies Personalization cookies allow the user to access the services according to their individual preferences, covering aspects such as language, the browser used and personalized settings.
              Analytical cookies Analysis cookies perform the function of carrying out an anonymous analysis of user behavior on the web, making it possible to measure activity and create browsing profiles. The ultimate purpose is the improvement of websites by deeper understanding user interaction.
              Advertising cookies Advertising cookies make it possible to manage advertising spaces on the web. Likewise, these cookies can be personalized for advertising, facilitating the management of advertising spaces based on the user's behavior and browsing habits. By obtaining your profile, you can adapt the advertising displayed in the user's browser and other profiles and associated social networks.
              Own cookies Those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
              Third party cookies Those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies.
              Session cookies Session cookies are those that last as long as the user is browsing the Web page and are deleted when the browser is closed.
              Persistent cookies These cookies are stored on the user's terminal until they are manually deleted or the duration period established for said cookie has expired.

              Mindsetcluw is proud to offer a safe and personalized online experience, thanks to the implementation of technical, personalization, analysis and advertising cookies, both its own and third parties. These cookies, by processing connection data and browsing habits, are not only used for statistical and advertising purposes, but also to optimize your experience on our website.

              When accessing our platform, we have requested your consent, in accordance with the provisions of article 22 of the Information Society Services Law, to guarantee that the use of cookies is transparent and in accordance with your preferences.

              It is essential to highlight that the provision of personal data through our portal and the authorization for the use of cookies are designed for users over 14 years of age and require explicit acceptance of our detailed Privacy Policy. At Mindsetcluw, we are committed to protecting your privacy and using these technologies ethically to improve your interaction with our platform.