Once the order is shipped, we do not allow cancellation. This is due to the logistical problems that a cancellation entails.

If you have already paid but we have not yet shipped and processed your order, we gladly allow cancellation and refund of payment.

If your order has not yet been shipped, you may be able to change the size, color of an item or make a return/refund on your order. Please contact our customer service team as soon as possible with the details of your order and they will assist you with any necessary changes.

All items are Final Sale/Limited Item

This indicates that all sales are final and items available are limited in quantity. It may imply that there are no refunds or exchanges once the purchase is made.

There are no returns, exchanges or size adjustments on any products already made

This policy reinforces the idea that transactions are final and that the company does not accept returns or exchanges of products. It also means that no adjustments will be made to the size of the items once the purchase is made.

If your order has not yet been shipped, you may be able to change the shipping address.

Please contact our customer service team as soon as possible with the details of your order and they will assist you with any necessary changes.

If your order has not yet been shipped, you may be able to change the size, color of an item or make a return/refund on your order. Please contact our customer service team as soon as possible with the details of your order and they will assist you with any necessary changes.

All items are Final Sale/Limited Item

This indicates that all sales are final and items available are limited in quantity. It may imply that there are no refunds or exchanges once the purchase is made.

There are no returns, exchanges or size adjustments on any products already made

This policy reinforces the idea that transactions are final and that the company does not accept returns or exchanges of products. It also means that no adjustments will be made to the size of the items once the purchase is made.

We want to make sure our customers are fully informed about potential additional costs beyond shipping costs. Here are some key points to keep in mind when ordering from our store and having them shipped to your location:

1. Import Taxes:

When you receive your order in your country, you may encounter import taxes. These vary depending on local regulations and are designed to protect the local economy. Researching these taxes will help you avoid unpleasant surprises when receiving your package.

2. Customs Fees:

In addition to import taxes, some nations may apply customs fees. These fees include customs processing fees and other administrative charges. We understand that you want to avoid surprises, so we suggest you research these rates in advance.

3. Value Added Tariffs (VAT):

Don't forget the Value Added Tax (VAT), which is applied to the value of the product, the shipping cost and import taxes. It is an important component when calculating the total cost of your purchase.

4. Brokerage Costs:

In certain cases, it may be necessary to hire brokerage services to facilitate the import process. Although this involves additional costs, it can be a valuable investment to ensure hassle-free delivery.

We want your shopping experience with Mindsetcluw to be as transparent as possible. With this knowledge, you will be better prepared to understand and manage the additional costs associated with importing our products.

If your order has not arrived, it is the fault of the shipping agent used (DHL, FedEx), not us, but please contact us as soon as possible so that we can complain and report the problem with your order to the respective shipping agent we use. for your order.

You can contact us by writing to:
( support@mindsetcluw.com )
Or by writing to us directly WhatsApp

We'll make sure your shopping experience with us is as transparent as possible, and that includes providing you with clear information about shipping times.

Here are important details to keep in mind:

1. Preparation Period of 1 - 5 Business Days:

After making payment for your product and shipping costs on our website, we want to ensure that your order will receive the attention it deserves. This will go through a preparation period of 5 business days. During this time, we make sure every detail is perfect before handing it over to the shipping agent.
These estimates on business days do not apply if you placed a pre-order or reservation for your order.

2. Variable Shipping Times depending on Location:

Once your order is prepared and delivered to the shipping agent, the time it takes to reach your destination will depend entirely on location. We understand that waiting can be exciting, and to give you more control, you'll be able to calculate delivery estimates during the checkout process.

3. Calculation during the Payment Process:

At the checkout stage, we will provide estimates of the business days it may take for shipping to arrive at your location. This will give you a clear idea of ​​when you can expect to receive your order. Please remember that these are estimates and may vary slightly due to external circumstances.

4. Real Time Tracking:

Once your order is on its way, you will receive a tracking number. With this unique code, you will be able to track your package in real time. This will give you complete visibility into your order's journey, from our warehouse to your door.

At Mindsetcluw, we value your patience and understand the excitement of receiving your products. We are here for any questions you may have about shipping times and to make sure your shopping experience is as safe as possible.

We know that anticipation of receiving your products is very important and we assure you that we will keep you informed about the tracking process of your order once payment has been made on our page.

Here are some key steps to help you stay on top of each stage:

1. Order Confirmation and Preparation Period:

After making payment for your product and shipping costs on our website, your order will enter a preparation period of 1 - 5 days. During this time, we ensure that your item is carefully packaged and in perfect condition before handing it over to the shipping agent.

2. Delivery to Shipping Agent:

Once the preparation period is completed, your order will be delivered to the transportation agent in charge of taking it to your location. This step is crucial to ensure your product arrives safely and quickly. We are committed to quality every step of the way.

3. Tracking Number:

After delivering your order to the shipping agent, you will receive a tracking number. This unique code is the key to tracking your package in real time.

4. Real Time Tracking:

Enter the tracking number on the corresponding shipping agent platform or in our "tracking" section, and you will be able to see exactly where your order is at any time. From the moment it leaves our warehouse until it arrives at your door, you will have complete visibility of its journey.

We are committed to transparency and want your shopping experience to be as reliable as possible. We are always here to answer any questions you may have about tracking your order.

After completing the transaction, you will receive your tracking number shortly. Your order will be processed within 1 to 5 business days, usually 1 to 2 days after payment is confirmed.

If you do not receive your tracking number after this period, we assure you that the maximum period of 5 days to process your order will not be exceeded.

Please feel free to contact us if you have any concerns.

At Mindsetcluw, we strive to offer the highest quality products, but we understand that sometimes issues may arise during shipping. If your order arrives in poor condition, we want to make sure you know exactly what to do. Here's a step-by-step guide:

1. Reception Inspection:

When you receive your order, we encourage you to inspect it carefully. Look for possible problems such as frayed fabric, improper openings, or notable differences in the product compared to what you purchased. We want you to be satisfied with every purchase, and we are here to help you if you have any problems.

2. Immediate Contact:

If you find that your order is in poor condition, we ask that you contact us immediately. You can do this through our online customer service platform. Provide clear details about the problem, attaching photos if possible. This will help us understand the situation and find a solution quickly.

3. Return or Replacement:

Once we have evaluated the situation, we will offer you options such as return or replacement of the damaged product. If you would prefer to receive a new item or a refund, we will work with you to resolve the situation in the most convenient way.

4. What do we mean by "Product in poor condition":

Intentional Stamping Wear;

It is vital to note that in certain cases, the wear of the print can be intentional and part of the design to give it texture. We will not consider this as bad condition. However, if the situation goes beyond intentional wear and tear and affects the integrity of the product, we will be happy to address any issues.

Off-the-charts pigmentation;

It should be noted that if there was a stain on your product of around 1 cm or less of the color of the print or similar. It may be due to reasons beyond our control, such as logistical manipulation or extreme weather problems that altered the composition of the ink or garment.

At Mindsetcluw, we strive to ensure that every product shipped meets the highest quality standards. If, unfortunately, your product arrived with a stain that exceeds the size mentioned and significantly affects the aesthetics of the garment, we urge you to contact us immediately. We are committed to resolving your issue quickly and efficiently to ensure your complete satisfaction.

We are here to ensure your satisfaction and make your shopping experience with Mindsetcluw a positive one. We will work tirelessly to resolve any issues you may face.

This usually happens if the information we have is insufficient for you to track the shipment.

The address may be incorrect and in that case, we will ask you for additional information.

The issue can be resolved quickly by contacting DHL Customer Service.

If you wish to contact us directly, you can do so by:
( support@mindsetcluw.com )
Or by writing to us directly on our WhatsApp

If you need to contact DHL we can guide you through the process.

You will not have to pay DHL any shipping costs.

Rather, you will be required to pay customs duties, taxes and other import charges related to customs clearance in your country, in accordance with local regulations.

Although you ordered and purchased the products online, the goods are still subject to an import procedure for customs clearance. Customs clearance depends on:

• The country of origin
• The value including transportation costs
• The amount of goods

Each country has its own customs laws and tariffs for different types of goods and securities are set locally. DHL, like any other international shipping company, must comply with local customs laws and therefore DHL pays customs duties on behalf of the recipient to clear shipments upon arrival.

We'd like to make your shopping experience as easy and convenient as possible, and part of that means offering you flexible payment options.
Here we explain how you can make your payments for your products and shipping costs:

1. Variety of Payment Options:

In the process of making your purchase, we offer you a variety of payment options so you can choose the one that best suits your preferences. We want you to feel comfortable when making your transactions, so we include popular and safe methods, among which we use are: Bank transfer, Paypal, Mercado Pago, Debit/Credit, BTC, USDT, among others

2. Security in your Transactions:

Safety is a priority for us. All transactions are carried out securely, guaranteeing the protection of your personal and financial data. You can trust that your information is in good hands.

At Mindsetcluw, we understand that every customer is unique, which is why we strive to offer flexible payment options that fit your needs. We want you to enjoy a hassle-free shopping experience and we assure you that we are here to support you every step of the process.

We operate in United States Dollars (USD) as our main currency.

When viewing our website, you may see prices in your local currency for convenience, but when you make payment, your payment will be made in dollars.

Yes, we frequently offer discounts and promotions on our products. You can stay updated on our latest offers by subscribing to our newsletter via Email or following us on social media.

If you follow us on our social networks you will be able to find out when and what the next Drop we will launch will be.

Remember that each Drop is unique to its Stock, so once released they will never return.

Actualmente, la única forma de comprar nuestros productos físicamente es coordinando con nosotros durante eventos o colaboraciones.

Anunciamos nuestra presencia en puntos de venta a través de nuestras redes sociales. Comprar de esta manera te garantiza un descuento exclusivo, además de la oportunidad de probarte las prendas antes de decidir tu compra.